Returns & Exchanges

If you are not completely satisfied with your purchase, you may return or exchange most items within the specified return period.

How to Initiate a Return or Exchange

To begin the process, please visit our Returns Center at ranchtoridge.com. You will need your order number and email address. The portal will guide you through creating a return authorization and generating a prepaid shipping label.

Return Guidelines

• Items must be unworn, unused, and in their original condition with all tags and packaging intact.
• Returns must be initiated within the eligible return window from the delivery date.
• A prepaid return label will be provided via the returns portal. Returns sent without using our provided label may experience delays.
• We recommend using a trackable shipping service and retaining your return tracking information.
• Please allow time for your return to be processed upon receipt at our warehouse. You will receive an email notification once your return is completed.

Exchanges

For a different size or color, please initiate a return for the original item and place a new order for the desired item on our main website. This ensures the fastest possible service to secure your new selection.

Non-Returnable Items

For health and safety reasons, certain final sale items are not eligible for return or exchange unless defective. This includes select accessories and personalized products. Please see product descriptions for details.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method. Please note that shipping charges are non-refundable. Depending on your financial institution, it may take several business days for the refund to post to your account.

Damaged or Defective Items

If your item arrives damaged or defective, please contact our Customer Experience team immediately through the returns portal at ranchtoridge.com. We will work swiftly to resolve the issue.

International Returns

International customers are responsible for any return shipping costs and duties. We suggest declaring the package as a return with minimal value. Refunds will be issued for the merchandise value only.

Further Assistance

For any questions regarding our returns and exchange policy not covered above, please initiate a request through our Returns Center at ranchtoridge.com. Our team is here to help.